FAQS
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ALL IS WELL. accepts the following payment methods: Visa, MasterCard, JCB, AmericanExpress, Apple Pay.
thealliswellbrand.com offers a fast purchase service, which allows you to save your payment methods details for future purchases.
Payment details are collected through the most advanced technological coding system (SSL) and our online store uses a secure Trustwave and GeoTrust certified server to guarantee maximum protection.
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Please allow 2-3 weeks for your order to be processed and shipped. This timeframe includes production and handling. We appreciate your patience and will notify you once your order is on its way. If you have any questions about your order, please don’t hesitate to contact us.
If the parcel is not deliverable on the first attempt, the courier will attempt to deliver it another two times.
All orders are processed automatically and associated to the selected shipping method.
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If you wish to cancel or change your order, please contact us within a few minutes of placing your order via e-mail by completing the contact us form located in the Contact Us section.
Unfortunately, once we begin processing your order, you will no longer be able to cancel or change it.
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At "All is Well." We strive to ensure you are satisfied with your purchase. Please note the following policy regarding returns and exchanges:
Exchanges: We accept exchanges for products that are undamaged and unworn. If you wish to exchange an item, please contact us within 10 days of receiving your order. The item must be in its original condition and packaging.
Returns: We do not accept returns for refunds. All sales are final.
Process: To initiate an exchange, please reach out to our customer service team with your order number and details of the item you wish to exchange. We will provide instructions on how to proceed.
Thank you for understanding and supporting "All is Well."